Contact Me 816-746-1633

Solutions

You are looking for solutions.  You found your way to the “Solutions” page because you need some help. You came to the right page. 

I provide innovative solutions to help people and businesses resolve their conflicts.  I also help law firms and businesses streamline their procedures, implement innovative technologies, save time and improve their bottom lines. 

CONFLICT RESOLUTION SOLUTIONS

Because every conflict is different, I tailor every mediation to meet the specific needs of the people and companies involved in the disputes. 

I have a unique perspective as a mediator.  I have been both a lawyer representing parties in mediations, and I have been the client in mediations.  I have been both a plaintiff and a defendant during mediations.  And I have been the mediator helping other parties find amicable ways of resolving complex disputes.

My civil mediation experience includes resolving a wide-variety of matters including:

  • Personal injury cases
  • Product liability claims
  • Breach of contract disputes
  • Supplier-Purchaser disputes
  • Auto accident cases
  • Defective workmanship cases
  • Landlord-Tenant disputes
  • Insurance coverage litigation matters
  • Breach of warranty claims
  • ERISA cases
  • Employee conflicts
  • Worker's compensation claims
  • Vendor disputes
  • Disagreements between business partners
  • Business separation disputes
  • Claims by and against suppliers and vendors
  • Securities-related lawsuits
  • Investigations by government entities including the Department of Justice, the Securities and Exchange Commission; and state Attorneys General

I also help businesses develop conflict prevention programs, dispute resolution practices, and employee conflict handling training curricula for employee or departmental conflicts. 

LAW FIRM CONSULTING SOLUTIONS

Every law firm wants to make more money. Increasing profit and profitability are vital to long-term law firm success.  I help law firms operate more efficiently so they can make more money.  I help law firms streamline their processes, develop best practices and implement the best technologies so they can work smarter and more efficiently. 

Do you have time to evaluate your procedures and implement improvements on your own?  Ask any lawyer how they are doing, and most of the time, they will respond with some reference to how busy they are.  Frequent responses include:

  • “keeping busy”
  • “busier than ever”
  • “never been busier”
  • “couldn't be busier”

If any of those responses apply to you, then I am here to help you practice more profitably. 

I help lawyers who are too busy to work on practice improvement projects find more efficient and effective ways to practice law. 

While at Boston Scientific Corporation as a Chief Litigation Officer, I embraced the Lean Business Process and Six Sigma training I received.  As a department leader, I applied those principles to processes and procedures in the Legal Department.

Eventually, I learned that those same continuous improvement principles could apply to the law firms representing the company.  To help many of the law firms representing the company become more efficient, I provided Lean Business Process training to those law firms.

Through Kruse Legal Consulting and Dispute Resolution LLC, I use my unique Lean Business Process and Six Sigma knowledge to help law firms make more money and be more profitable.  With my experience as both a corporate client and as outside counsel, understand the importance of value for every dollar a client spends on legal matters.

Some of the solutions I offer to help law firms become more efficient include:

  • Improving the matter intake process through improved procedures or technology
  • Implementing better billing procedures and technology
  • Improving matter management procedures
  • Implementing practice management solutions
  • Evaluating efficiency of matter handling workflow
  • Business development training for associates
  • Client communications training for associates
  • Eliminating inefficiency in e-discovery procedures
  • Preparing client-centric Requests for Proposals and competitive client bids
  • Formulating mutually beneficial alternative fee arrangements
  • Law firm leadership training
  • Lean Business Process for legal matters training
  • Associate Training Programs
  • Strategic Planning

The practice of law is changing. 

Technology and evolving client demands are expanding.  Clients face constant pressure to reduce the amount of money they spend on legal matters.  Law firms must deliver services more efficiently to thrive in this evolving landscape.

I can help firms meet the increased demands of their clients.

LEGAL DEPARTMENT CONSULTING SOLUTIONS

Business leaders demand more from their legal departments than just legal advice.  They expect their legal departments to operate efficiently, under budget and continuously improve the delivery of legal services to the company.

I can help.  I have first-hand experience and successes with a forward-looking legal operations practice at a Fortune 350 medical technology company.  We won multiple awards for our successes in reducing legal expenses and improving  efficiency within the legal department.

The culture of continuous improvement permeated every corner of Boston Scientific during the 10 years I worked there.  That continuous improvement culture became a vital part of my career at the company. 

One of my former bosses called continuous improvement “the never-end pursuit of perfection.”  That concept became so ingrained within me that the mantra “there has to be a better way” became the driving force behind how I lead my teams. 

As a lawyer, I did not trust outside consultants who invaded the company to offer advice about how we, as lawyers and as a legal department, could operate more efficiently. 

Because of that distrust, I operate differently. 

First, I am a lawyer who has been in your shoes.  I understand the pressure to improve.  Second, you do not have time to devote to yet another project.  That is why I am here.  I am here to dedicate my time to find solutions tailored to your specific needs. Third, I will complete your project quickly with minimal business disruption. I appreciate the disturbance consultants can have on businesses.  I witnessed the upheaval myself.  I do everything in my power to avoid disrupting your business while finding solutions for you.

Examples of solutions I offer include:

  • Building best practices for Requests for Proposals and Requests for Information for product vendors, service vendors, and law firms
    • Developing and drafting RFPs and RFIs
    • Analyzing “apples and oranges” cost proposals from vendors and law firms
    • Negotiating contracts with vendors and law firms
    • Preferred counsel and panel counsel initiative programs
  • Litigation preparedness
    • Establishing prelitigation procedures
    • Developing litigation crisis management and communications plans
      • Drafting plans for internal communications
      • Crafting plans for external communications
        • Communications with the media
        • Social media communications
        • Customer communications
    • Creating repeatable and defensible litigation procedures
      • Standardized new matter intake procedures and solutions
      • Development of best practices procedures for litigation matters
      • Creation of standardized documents for litigation matters
      • Streamlining litigation procedures
      • Establishing early case resolution procedures and evaluation methods
  • Developing best practices for discovery and ediscovery
    • Litigation hold procedures and solutions
    • Discovery data identification, preservation and collection processes
    • Identifying and onboarding discovery technology solutions
  • Data management and data governance strategies
    • Data mapping
    • Data retention policies and procedures
    • Technology solutions for data management and retention policy compliance
  • Creating and improving corporate compliance policies, procedures and programs
    • Corporate personnel compliance training
  • Legal department personnel training
    • Training for new hires and attorneys inexperienced with litigation
    • Leadership through the legal department training
    • Legal project management for legal department personnel
    • Adopting a Legal Operations Mindset
    • Lean Business Process in the legal function training
    • Training on strategic planning for legal department personnel
    • Training on budget planning and reserve setting
    • The importance of continuous improvement and innovation in the legal department

OUTSIDE GENERAL COUNSEL SOLUTIONS

In the current gig economy, not every business needs a full-time onsite general counsel or legal department.  In many instances, your company may just need legal assistance on discrete matters.  If your business does not have a full-time general counsel but periodically needs assistance from a lawyer, with my unique experience as a senior legal leader at a Fortune 350 company, I can help.

All “legal advice” is, at its core, business advice.  You need actionable guidance you can use to lead your business to the next level of success.  As a business owner or leader, you do not have time to waste managing legal matters on your own.  As your Outside General Counsel, I can provide that holistic business advice to help you succeed.  I strive to provide business-focused and common-sense guidance to all of my clients. 

As your Outside General Counsel, I am available on call to help you move your company forward, mitigate risks, and drive success.  When you need the legal-business advice, I can work onsite at your convenience, or I can work in my own office if that is the best approach.

Outside General Counsel services I can provide include:

  • Negotiating and drafting contracts
  • Developing company policies and procedures
  • Corporate governance
  • Drafting corporate compliance programs and training
  • Providing regulatory guidance
  • Conducting internal investigations
  • Litigation preparedness and litigation management
    • Establishing prelitigation procedures
    • Developing litigation crisis management and communications plans
      • Drafting plans for internal communications
      • Crafting plans for external communications
        • Communications with the media
        • Social media communications
        • Customer communications
    • Creating repeatable and defensible litigation procedures
      • Standardized new matter intake procedures and solutions
      • Development of best practices procedures for litigation matters
      • Creation of standardized documents for litigation matters
      • Streamlining litigation procedures
      • Establishing early case resolution procedures and evaluation methods
  • Developing best practices for discovery and ediscovery
    • Litigation hold procedures and solutions
    • Discovery data identification, preservation and collection processes
    • Identifying and onboarding discovery technology solutions
  • Data management and data governance strategies
    • Data mapping
    • Data retention policies and procedures
    • Technology solutions for data management and retention policy compliance

Hiring an Outside General Counsel as-needed is efficient and economical.  After spending a decade as an in-house lawyer, I understand the value of every dollar spent on legal matters.  I work efficiently and expediently to complete the projects so you can grow your business.  For most Outside General Counsel assignments, I work with my clients to develop fixed or flat fee arrangements to avoid the inherent questions which accompany hourly billing.  I hate hourly billing and try to avoid it.

Fees

After managing legal budgets for a Fortune 350 company for nearly 10 years, I understand the importance of receiving maximum value for every dollar spent. I handle most of my projects on flat or fixed fees after proper scoping of the assignment with my clients. Using a flat or fixed fee model promotes efficiency and avoids the problems associated with billing by the hour.

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